Belle Memoire: How to Purchase

Step 1: See something favorable? Fill in the order form.

Step 2: Please wait for our confirmation e-mail on the availability of the item.

Step 3: Please reply the confirmation e-mail within 2 days, or else your order will be canceled.

Step 4: After you have confirmed your order, you have to make payments via the method you have selected in the order form.

MoneyGram
* We will e-mail to you the information required and the amount you have to pay, including the shipping fee and MoneyGram fee.

Maybank

* We will e-mail to you our Maybank account number and amount you have to pay, including the shipping fee.

C.O.D.

* We will make the C.O.D. according to the information you have given to us.
* C.O.D. is only available in Malaysia. Please refer to the Delivery Hotspots for more information.
* You have to pay the transportation fees, including the fuel and toll charges.

Step 5: Inform us via e-mail once payment is made. Please provide us the payment details.

Step 6: Your item(s) will be delivered once we have received your payment.

*** For M'sia shoppers, your item(s) will arrive in 1-3 working days.
*** For international shoppers, your item(s) will arrive in 2-5 working days.

Shoppers F.A.Q. Board

1. Are the prices of the item(s) negotiable?
* Prices are final and non-negotiable. We only provide discounts on Sales & Promotion periods, which will be announced during the events.

2. May I know the material and size of the item(s)?
* Material and measurements of the item(s) is shown under the descriptions of each item. For further details, feel free to e-mail us at bellememoire18@gmail.com.

3. I don't like the item(s) after buying it, can I have a refund or exchange of item(s)?
* All sales are final. No last minute cancellation, exchange or refunds allowed as we need to maintain the quality and standard of our products.

4. How can I track and trace my package?
* Tracking number will be given to buyers to check the status of their package. You can track and trace your package here.

5. There is a stain or damages on the item(s) after I have received the delivery package. Can I have a refund or exchange of item(s)?
* Goods sold are NEW and in good condition. We will not be responsible for any loss or damages incurred during shipping. For M'sia shoppers, you can phone the Poslaju hotline at 1-300-300-300.

6. May I add you into my contact list in Windows Live Messenger?
* Sure! You can add bellememoire18@gmail.com into your contact list. Please type the word "Belle Memoire" into the personal message for us to identify you from anonymous.

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